How Can We Help?

Download the RUSHFLY app and sign up with your email or Google account. You'll receive a verification email to confirm your registration.

Tap "Forgot Password" on the login screen. Enter your registered email and follow the instructions in the reset email.

Go to Profile → Security in the app. Two-factor authentication adds an extra layer of security to your account.

Accounts may be suspended for violating our Terms & Conditions, suspected fraud, or failed identity verification. Contact support for details.

Go to Wallet → Deposit, select your payment method (Blockchain, FaucetPay, or Binance), choose your currency, and follow the instructions. Deposits are credited after blockchain confirmation.

Small withdrawals are processed automatically within minutes. Larger amounts may require manual review and can take up to 24 hours.

Ensure you sent funds to the correct address on the correct blockchain. Check the transaction on a blockchain explorer. If confirmed but not credited, contact support with the transaction hash.

Minimum amounts vary by currency and are displayed in the Wallet section of the app. Generally, minimum deposit is $1 and minimum withdrawal is $5.

Place a bet before the round starts. A multiplier increases from 1.00x — cash out before it crashes to win your bet multiplied by the cashout value. If you don't cash out in time, you lose your bet.

Each round's crash point is determined by a cryptographic hash (HMAC-SHA256) before the round begins. After the round, you can verify the result using the revealed server seed and nonce.

Yes! RUSHFLY supports dual bet slots (Bet A and Bet B). Each has independent bet amounts and cashout controls, allowing you to use different strategies simultaneously.

Set a target multiplier and the system will automatically cash out your bet when that multiplier is reached. This is useful if you can't watch the round actively.

Make sure you're on the latest version. Clear the app cache (Settings → Apps → RUSHFLY → Clear Cache) and restart. If the issue persists, reinstall the app.

Check your internet connection. The game requires a stable connection for real-time updates. Try switching between WiFi and mobile data.

Bets must be placed during the betting phase before the round starts. If you experience a network issue during bet placement, your balance will not be deducted.

Cashouts require network confirmation. If the plane crashed before your cashout was confirmed by the server, the bet is considered lost. Use auto cashout for more reliable timing.